Usually, this problem occurs when another program is using the computer’s audio system when you first install the Bongiovi software.
If re-launching does not work, try these steps to fix this issue:
- Uninstall the software with the uninstaller located in Start Menu/Bongiovi…
- Reboot your computer.
- Be sure no other programs are running. Check your System Tray (triangle icon at the bottom-right of your screen) to be sure programs like Skype or any other programs that use the Windows sound system are closed.
- Install the software again. Use the Setup Wizard to get sound working properly.
If you are still having trouble please Contact Us. Thanks for your patience!