Bongiovi DPS

Dan Rice

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Viewing 15 posts - 1 through 15 (of 197 total)
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  • in reply to: DPS 2.2.3.2 and MacOS10.15.4 Catalina problem #124921
    Dan Rice
    Keymaster

    We aware of an issue where some users lose sound when updating their installation of DPS on MacOS 10.14.6 and 10.15.6. My engineering team is aware of this problem and they are working on a solution.
    Here is a link to DPS for Mac version 2.2.3.1 if you could please try rolling back to that version.

    First, please uninstall DPS using the uninstaller program found in your Applications -> Bongiovi DPS folder then restart your machine. Then please install the older version and let me know the result.

    in reply to: Bluetooth Issue #124844
    Dan Rice
    Keymaster

    ¿Se ha comunicado con el equipo de soporte de la aplicación Lately Tele Latino? Realmente no puedo brindar soporte para el software de otra compañía. Sin embargo, con DPS, a menudo es la mejor práctica salir de la aplicación DPS y luego emparejar su dispositivo con su computadora a través de Bluetooth. Luego, vuelva a abrir DPS manualmente. Su dispositivo debería aparecer en el menú de salida DPS.

    in reply to: DPS 2.2.3.2 and MacOS10.15.4 Catalina problem #124524
    Dan Rice
    Keymaster

    Michel,

    Please feel free to send a console log of the crash to me directly at drice@bmtdps.com

    There are instructions on how to do that in our Mac Faq:

    https://bongiovidps.com/support/mac-faq/

    Thanks,

    Dan R.
    DPS Support

    in reply to: DPS 2.2.3.2 and MacOS10.15.4 Catalina problem #124353
    Dan Rice
    Keymaster

    If you are experiencing a “No sound issue” after updating DPS to 2.2.4.2, please roll your installation back to a previous working version:

    We aware of an issue where some users lose sound when updating their installation of DPS on MacOS 10.14.6 and 10.15.6. My engineering team is aware of this problem and they are working on a solution.

    Rollback your installation of DPS for Mac to version 2.2.3.1.

    First, please uninstall DPS using the uninstaller program found in your Applications -> Bongiovi DPS folder then restart your machine. Then please install the older version and let me know the result. Please feel free to email me directly at drice@bmtdps.com

    in reply to: DPS 2.2.3.2 and MacOS10.15.4 Catalina problem #124288
    Dan Rice
    Keymaster

    The engineering team is aware of the looping and no sound issue that some users are experiencing in MacOS 10.14.6 and 10.15.6. We are hoping to resolve the problem in an upcoming update.

    Have you tried the kext/unload, kext/load solution described above?

    Another option is to rollback your installation of DPS for Mac to version 2.2.3.1.

    First, please uninstall DPS using the uninstaller program found in your Applications -> Bongiovi DPS folder then restart your machine. Then please install the older version and let me know the result. Please feel free to email me directly at drice@bmtdps.com

    in reply to: DPS 2.2.3.2 and MacOS10.15.4 Catalina problem #124249
    Dan Rice
    Keymaster

    Jwise – What is your support ticket number?

    If you are seeing the “No sound after updating” issue, please try this solution:

    1.) Quit DPS
    2.) Open Terminal and run the following commands:

    sudo kextunload /Library/Extensions/DPSReflector.kext/
    sudo kextload /Library/Extensions/DPSReflector.kext/

    Note: You may need to do the first command twice (might fail the first time).

    Please let me know the result of this.

    Thanks,

    Dan R.

    in reply to: DPS 2.2.3.2 and MacOS10.15.4 Catalina problem #104138
    Dan Rice
    Keymaster

    JWise – What is your support ticket number? Is it an open ticket?

    We are aware of some issues arising with DPS in MacOS 10.15.6. Specifically I have seen a few reports of crash issues when connecting a new Bluetooth device, as well as a few reports of audio looping in youtube and Apple music. Please feel free to reach out to me directly at drice@bmtdps.com and we can try to find a resolution to your DPS-related audio problem.

    In the ““The selected device has no sound outputs” issue, I would start by uninstalling/restarting/reinstalling. Make sure that the DPS Kext has been Allowed in System Preferences -> Security and Provacy -> General Tab. Then, verifying that DPS has microphone permission in System Preferences -> Security and Provacy -> Privacy Tab.

    in reply to: DPS 2.2.3.2 and MacOS10.15.4 Catalina problem #103635
    Dan Rice
    Keymaster

    Thank you for reporting this issue. We are in the process of testing, identifying the source of the problem. We have not yet been able to reproduce the issue on our test machines. However, my engineering staff are aware of this report and are researching to try to find a possible cause and a solution.

    in reply to: DPS update for android Jetaudio app. #102724
    Dan Rice
    Keymaster

    bfuente,

    I will add the Oontz Angle 3 to our acquisition list. We create every profile by hand/ear which means we must have that particular piece of hardware on our bench to tune. When this device is made available to us we will create a custom profile for it.

    Try the Jawbone Jambox profile, they are a somewhat similar device. My method is to put on some music and scroll through the profiles until I find one that sounds good to me.

    Have you tried the various City and other device profiles? We noticed there is a lot of overlap in the profile settings for many devices. Odds are the perfect profile is right there waiting for you to select it. You know you have the right profile when your favorite songs “light up”. Just trust your ears and how you feel when you listen to your media.

    Thanks,

    Dan R.
    DPS Support

    in reply to: 2.2.3.2 settings not sticking #102723
    Dan Rice
    Keymaster

    Jhalmos,

    Thank you for your report. This is a system limitation with MacOS. When your Mac sleeps, it drops the connection to the DisplayPort, this in turn causes DPS to default back to built-in audio.

    I will pass this along to my engineering team to check if there is a way we can somehow “remember” when DisplayPort is the desired output device and have that selection persist after MacOS drops the displayport connection.

    Thanks,

    Dan R.
    DPS Support

    in reply to: Unable to activate Bongiovi DPS #102470
    Dan Rice
    Keymaster

    Paul,

    I responded to your support ticket, my last response was on 1/16. Please let me know if you are still having difficulty, you can email me directly at drice@bmtdps.com with any further issues.

    Thanks,

    Dan R.
    DPS Support

    in reply to: Bongiovi DPS 2.2 – The Gaming Release #102388
    Dan Rice
    Keymaster

    Ruslang,

    Thank you very much for your feedback. I will pass your request on to my engineering team.

    Yours,

    Dan R.
    DPS Support

    in reply to: Bluetooth Issue #100425
    Dan Rice
    Keymaster

    JCameron5444,

    I’m not entirely sure what you are referring to. If you are having trouble with setting a Bluetooth Device as your output device please feel free to open a support ticket here: DPS Support

    Thanks,

    Dan R.
    DPS Support

    in reply to: Im subscribed but it still isn't working? #100024
    Dan Rice
    Keymaster

    We have found a solution to this issue and plan to release a fix in an upcoming update. IN the meantime we do have a workaround. Please open a support ticket or feel free to email me directly at drice@bmtdps.com for instructions on how to resolve the “Dot Net Framework error.”

    in reply to: Im subscribed but it still isn't working? #99863
    Dan Rice
    Keymaster

    Here is a link to an installer with a possible fix for the Dot Net Framework error issue. Please uninstall your current version, restart your system then install this bug-fix candidate version and let us know the result of this:

    https://bongiovidps.com/wp-content/uploads/2019/12/Bongiovi_DPS_Win_Setup_2.2.3.1.zip

    Thank you for your patience as we work to resolve this issue.

Viewing 15 posts - 1 through 15 (of 197 total)