We are aware of an issue where some users are seeing the error message in MacOS 10.13 (and later) “DPS is installed but not available…” It appears that for some users, a possible bug in Apple’s heightened kernel extension security in MacOS 10.13.1 (and later) is not allowing DPS to function properly.
– Please confirm for me that you have both clicked “Try Again” and tried to “Reboot” without success. I’m sure you did this already, but we like to make sure.
– If you open System Preferences, Security and Privacy settings, you should see a setting asking you to “Allow” certain applications (including DPS) to run. Please click “Allow” if this setting is present.
If the above “Allow” setting was not present and did not solve the problem…
1.) Go into System Preferences, Users and Groups and select Log In items. Highlight Bongiovi DPS and click the “-” icon and remove DPS as a Log In item.
2.) Restart your computer and then immediately uninstall DPS using the uninstaller program found in your Applications -> Bongiovi DPS folder.
3.) Delete the DPS installer and empty your recycle bin.
4.) Download a fresh copy of DPS from BongioviDPS.com, restart your computer once more and then reinstall DPS.
5.) Look for a security popup that asks you to “Allow” the DPS Kernel Extension to run. If it still doesn’t show up, please go into “Security and Privacy” settings as illustrated above and check again for the “Allow” button.
Please let me know what the result of this is, and/or feel free to open a support ticket.