Bongiovi DPS

MAC-OS 10.14 Mojave Issues

Forums Bongiovi DPS 2.2 MAC-OS 10.14 Mojave Issues

This topic contains 47 replies, has 7 voices, and was last updated by  Nick 5 days, 20 hours ago.

Viewing 15 posts - 1 through 15 (of 48 total)
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  • #84250

    nukefixer1
    Participant

    Since installing the latest Apple OS update Mojave 10.14, the DPS plugin has disappeared from my top menu bar. I also no longer had any sound coming from iTunes. So using the installer, I have since uninstalled the DPS plugin and now have sound, I use desktop Bose speakers through the headphone jack.

    So I have since created a support ticket and hopefully, I will get some assistance to reinstall either DPS version 2.1 or 2.2 and go from there?

    I have a mid 2017 13” MacBook Pro with Retina display and touchbar.
    I also had no issues till upgrading to Mojave.

    Best regards,
    nukefixer

    #84254

    xaqmusic
    Keymaster

    Hey Nuke!

    Are you using version 2.2.0.9? You can download it here.

    This addresses the new security requirements put forth in Mojave. Please let us know if this solves your issue.

    Cheers!

    #84255

    nukefixer1
    Participant

    Thank you so much for the reply, it’s been awhile since you and I have spoken!
    But when I never had any issues, I just remained silent and kept up with the forum, although I appear to have missed this resolution?

    Does it require a license from my account page, if so, which one should I use?

    Best regards,

    Nuke

    #84256

    xaqmusic
    Keymaster

    Yea, the Mojave issues got buried under Windows volume control issues in our main thread. It’s good to chat about Mojave here.

    Since you purchased DPS well before August 2018, simply put your software license key into the password field on the ACTIVATION tab. Only new subscription customers use a password.

    I cover the activation topic here.

    #84257

    nukefixer1
    Participant

    I also currently do not have DPS installed, I used the installer and uninstalled it.

    So if in install 2.2.0.9, will the icon appear up top in my window as before and do I need a license to input after installation?
    Unfortunately on my account page I have a couple of licenses available to use, does it matter which one I use?

    I do not want to reinstall the DPS Plugin till I have resolution of the license details, regarding do I need it, and which one would I use, or does it matter which one I use?

    Regards,

    Nuke

    #84258

    nukefixer1
    Participant

    Awesome and many thanks for that reply, I will try a download and reinstall shortly!

    I also just looked at my account, and funny enough I have two instances of a license key for 2.2.0.9, so it appears either one should work to use if required!

    If I am successful, I will reply here!
    I would not have though there would have been any issues with Mojave as prior updates never caused any problems?

    Thanks again,

    Regards,

    Nuke

    #84259

    xaqmusic
    Keymaster

    Nuke,

    Actually, Apple changed their security requirements for the first time in a while. It wasn’t a difficult fix but it does make all of our earlier versions incompatible with Mojave.

    Regarding your licenses, feel free to use whichever ones work. You likely have a duplicate from when we gave out beta test or 1.x to 2.x licenses a few years back.

    #84260

    nukefixer1
    Participant

    Greetings again sir,
    Yes I believe you are correct with the licenses, I have been with DPS for a very long time, and was indeed a past beta tester, then I saw the light with windows and am all Apple now and don’t care to use windows after my Apple experiences.

    So understand I am somewhat reluctant to reinstall 2.2.0.9, although I trust there with not be any installations having used the installer to uninstall what I previously had running?
    I’m still a bit perplexed as to why with the latest MAC-OS Mojave upgrade that I all of sudden experienced issues, I had thought I had the latest version installed, but I can not verify that with any certainty.

    So I assume if I indeed have issues after reinstalling 2.2.0.9 that I again could use the installer to uninstall it?

    #84270

    xaqmusic
    Keymaster

    I’d like to clarify some of the issues others are seeing when upgrading to 2.2.0.9…

    First of all, if you are not planning to upgrade to OSX Mojave, you may continue to use version 2.2.0.8. Download 2.2.0.8 here. If you are prompted to upgrade, choose “skip this version”.

    To answer your question, Nuke, the uninstaller should work just fine on all versions.

    Because Mojave has new security requirements, you will see Bongiovi DPS request keychain access. Just type in your system password and click “Always Allow”. The messages should no longer appear.

    If you deny access during the process above the software may also become deactivated. You should be able to enter your email and password (if you are a subscriber – instructions here) or your email and license key (if you purchased prior to August 2018 – instructions here) to reactivate.

    If you have any trouble with your account please create a support ticket and we will resolve the issue right away.

    We apologize for any inconvenience.

    #84275

    nukefixer1
    Participant

    Greetings,
    Has anyone installed 2.2.0.9 and had any issues, if so can you describe them, or any resolution you did to run DPS successfully?
    As a background,
    I have a 2017 13” MacBook Pro, yesterday using the installer to remove the DPS Plugin as it no longer was appearing in the top or known as a menu bar, after uninstalling it, it did something to my Apple keychain, none of my email passwords being recognized, it’s as if they had been removed, so when prompted to reinputnrhem, low and behold my Apple password for iCloud had been not only removed, or would not accept it when I tried to reinput that.
    So I ended having to create a whole new Apple ID password, then reboot and then logging into iCloud to enable that again, along with input of all my previously saved email passwords In system preferences.
    I also now did not have any sound coming from the computer, I have Bose desktop speakers through the earphone connection. So I opened system preferences, located sound, then output, and toggled system earphone connection and I had sound again, but wow did it sound terrible after using the DPS Plugin…. but at least I had sound for iTunes again…..
    Quite the ordeal….. a PIA I must say and unexpected!

    So I am really gun shy reinstalling version 2.2.0.9 with MacOS version 10.15 or Mojave as Apple calls it.

    I will also mention I am all Apple, so now after creating a new Apple ID, I had to reinput that into my iPhone, IPad, and three Apple TV’s….. so time consuming and a pain…..
    So that’s why I am now gun shy and waiting……

    So anyone care to share their installation of 2.2.0.9 or any issues anyone else may have encountered, especially Mac users?

    I’d appreciate hearing them, this forum afterall is meant to learn from each other and share some knowledge and experiences.

    I am waiting a bit to attempt a reinstall, to have my email passwords and keychain and Apple ID compromised is something I do not want to experience again, it toook quite a few hours to get everything humming again, I’m sure it was to do with the uninstallation obviously.

    Thanks….

    Nuke

    #84277

    xaqmusic
    Keymaster

    Dear nuke and other users who are upgrading to 2.2.0.9,

    We are taking this issue seriously and are trying to reproduce the reported problems on our systems. We will be reporting our findings here in the forum.

    If you lose sound, here is the easiest fix:

    1 – Open System Preferences (Apple icon on top left)
    2 – Choose Sound
    3 – Select the Output tab.
    4 – Choose your Internal Speakers or Headphones.
    5 – Verify your audio is working by playing iTunes or something.

    NOTE: If DPSReflector is selected when the DPS application is not running (not in your taskbar) you will have no sound! DPS normally handles this switching in the background but, as we can see, problems can occur.

    More to come soon…

    #84278

    M.O.H.
    Participant

    Hi there
    Since the update to Mojave (Final) my Bongiovi DPS (2.2.09) is mute too, no sound at all. It’s installed properly, macOS recognizes the Plug-in, but it doesn’t react.
    The system log tells this:

    Sep 28 14:23:54 iMac-Pro Bongiovi DPS[774]: DEPRECATED USE in libdispatch client: dispatch source activated with no event handler set; set a breakpoint on _dispatch_bug_deprecated to debug

    #84279

    nukefixer1
    Participant

    Thank you Mo, I did not believe I was the only Mojave user having issues!

    As Joey mentioned, go into system preferences/sound/output tab and select the alternative instead of DPS and you’ll get your sound back

    Joey and DPS company are working on it it’s apparent Mojave integration issues, personally I intend to wait till it’s resolved due to my Apple ID issues and Keychain issues yesterday when I uninstalled DPS with the installer

    Regards

    Nuke

    #84282

    M.O.H.
    Participant

    That was the first thing i’ve done: I was going back to the internal speakers (or my external B&W), without DPS. The sound is on now. I’ve tried several times to deinstall and reinstall DPS, without any change… Restart the computer brings nothing.

    FYI: Same issues with Boom 3d!

    #84283

    nukefixer1
    Participant

    Great, at least you have sound again, although I cringe when listening to iTunes!

    So you didn’t suffer any keychain or Apple ID issues as I did?
    Glad to hear that, I had my hands full having to recreate a password and reactivate iCloud backup and my email passwords within system settings along with Apple TV login

    So I will remain patient for resolution of the DPS Plugin issues and integration with Mojave upgrade or MacOS 10.15

    Regards

    Nuke

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