Im subscribed but it still isn't working?

[ayylmao4414]

On the desktop program when I try to activate my account, it says “Activation failed. Please try again. Error = No active subscriptions found.” but when I go onto the website, it says I have an account and on the profile page, it says my subscription is “on hold”. Any fix to the problem would be appreciated.

[Vlastimil Vanek]

I have a similar problem. The application crashes and throws a NetFramework error message about a date and time problem. Therefore, you cannot activate a subscription. Damn it.

[Dan Rice]

We have a patch for our users with the date/time issue to test. Here are the install steps:

1.) Quit Bongiovi DPS from the taskbar.
2.) Download the patch here: https://bongiovidps.com/wp-content/uploads/2019/12/Bongiovi-DPS.patch_.zip
3.) Unzip to your desktop.
4.) Copy Bongiovi DPS.exe to c:\Program Files\Bongiovi Acoustics\Bongiovi DPS\
Overwrite the existing file there.
5.) Launch Bongiovi DPS.
6.) Try to activate. If there is an error, please view the details and post a screenshot or copy-paste the text of the error into an email.

Please let me know how this works out!

[Vlastimil Vanek]

Dan Rice wrote:

We are in the process of addressing the Dot Net Framework error bug. Please feel free to fill out a support ticket to help us resolve the problem for affected users. You can help us find a solution by letting us know what country you are in and what language pack you have installed.

Post Link: https://bongiovidps.com/forums/topic/im-subscribed-but-it-still-isnt-working/#post-99574

Reaction.

Get organized. Until today I have an open ticket with you and no reaction, except for basic information and further from your side of communication is none. Status reports and information you have there as well.

And your latest post about canceling overpayment and not knowing the deadline for dealing with serious errors is also quite misleading to a commercial product.

[Vlastimil Vanek]

For information, a new patch launches the application. A blue guitar icon appears in the Tray toolbar, and when the mouse is rolled over, the application crashes without an error message and cannot be seen in the Task Manager. 🙂

Link on video : Video from error.

[jcn103]

A mi me pasa lo mismo soy del país PERÚ

He reemplazado con el parche y cuando quiero abrir el icono de la barra de herramientas el icono desaparece y no me permite abrirlo para colocar la licencia de activación

[Dan Rice]

Thank you for your feedback. I will pass this information along to our engineering team and respond with any updated fix.

[Dan Rice]

Please be sure that you are running the most current version of Bongiovi DPS for Windows before applying the patch. The most current version is v2.2.2.2. You can download it here: https://bongiovidps.com/download/ I would recommend uninstalling your current version of DPS using the Windows add/remove programs function, restarting your computer, then installing the most current version. Then please apply the patch and let us know how it went.

[jcn103]

el parche no funciona, ya me baje la ultima version “La versión más actual es v2.2.2.2.”

pero nada, sigue saliendo el mismo error de que cuando pego el parche en la carpeta se cierra al querer abrir el programa desde la barra de herramientas

les he mandado un video por interno

saludos

Julio Guerrero

[Dan Rice]

Acabo de ver tu respuesta en nuestra página de foros. Transmitiré sus comentarios a mi departamento de ingeniería.

Gracias,

Dan R.
Soporte DPS

[Dan Rice]

Here is a link to an installer with a possible fix for the Dot Net Framework error issue. Please uninstall your current version, restart your system then install this bug-fix candidate version and let us know the result of this:

https://bongiovidps.com/wp-content/uploads/2019/12/Bongiovi_DPS_Win_Setup_2.2.3.1.zip

Thank you for your patience as we work to resolve this issue.

[jcn103]

he instalado la nueva version que me indican y nada sigue saliendo el mis error

les he mandado iagenes por el otro ticket abuierto en mi cuenta

[Dan Rice]

We have found a solution to this issue and plan to release a fix in an upcoming update. IN the meantime we do have a workaround. Please open a support ticket or feel free to email me directly at drice@bmtdps.com for instructions on how to resolve the “Dot Net Framework error.”

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