DPS does not work on High Sierra

[es0phagus]

It was inevitable that this topic would come, and so here it is. The program launches fine but none of the profiles function or volume boost etc.

[ylluminate]

Having similar problems. It works sometimes and sometimes not. Not sure what is triggering the issue exactly, but I find that frequently when certain audio plays from an application (like my email application, Canary) that it will stop the audio and then I have to completely quit Bongiovi DPS, then manually switch to Line Out and then start Bongiovi DPS back up. Bongiovi DPS then grabs audio again and things sound nice once again.

I’ve also found that Staticz’s Sound Control has problems with Bongiovi DPS as well. Apparently one of the problems is that Bongiovi DPS reports to the OS that it has volume controls, even though it’s ignoring them. Sound Control’s developer is trying to deal with this problem in the way Bongiovi DPS works (hopefully the Bongiovi DPS developer will change it so that this is handled properly), and is going to have a fix out soon for this errant behavior, yet I fear that there are other things going on here as well.

Generally yes, there are some problems with Bongiovi DPS in High Sierra.

[ylluminate]

Also getting some crashes. Here’s a report: https://cl.ly/2p373c2y3W41

[es0phagus]

Would have thought they’d have foreseen this issue (OS updates) surely

[ylluminate]

Hmm,yeah. The odd thing is that Bongiovi DPS has been working fairly well up until the last beta and final release it seems for me.

Also, good news on the Static Z Sound Control front, the developer is extremely proactive and has downloaded Bongiovi DPS and is making some changes that will allow it to work properly with Bongiovi DPS. The main developer there is really fantastic and this will help a lot with some deficiencies from Bongiovi DPS functionality.

I’ve also reported some of these odd Bongiovi DPS issues to Apple since it seems relatively new. Also I don’t think the issue is entirely bound to Sound Control, but when the developer releases the new version I’ll see what happens there as well.

Do you have crash reports from “Bongiovi DPS” in your $HOME/Library/Logs/DiagnosticReports folder? It might be useful to the developer to see those here.

[es0phagus]

Not having any crashes, the program loads properly and remains running, there’s just no DPS effect if it’s toggled on/off.

e: after playing around with the settings of my music player, it seems DPS works as normal now.

[ylluminate]

Interesting, I’ve seen that behavior as well. I have also seen crashes (3 crashes yesterday).

[es0phagus]

^ see edit, had to adjust the ‘audio output’ settings a few times, there seems to be some audio glitches every ~20 seconds though… sigh

[es0phagus]

probably a problem with the combination of my music player (Swinsian) and DPS as YT songs sound fine on testing. Either of the 2 programs seems to work okay in isolation.

e: just had glitches with YT songs combined with DPS, not a Swinsian problem it would now appear. The frequency of audio glitches is less than with Swinsian, though.

[Dan Rice]

We have not seen any major issues with DPS in the commercial release of High Sierra on our testing machines.

We are tracking an issue with an error: “DPS is Installed but is Not Available.” This issue seems to be resolved for most users by simply clicking Try Again.”

Uninstalling DPS, restarting your computer, and then reinstalling DPS has been a solution for issues relating to MacOS upgrades in the past. If you are experiencing issues with audio performance after your upgrade to High Sierra, this might be a good place to start.

Also, it is true that DPS doesn’t always work well when paired with other audio enhancement programs. Often resulting in massive distortion. We generally recommend that DPS be used as a stand alone audio enhancement solution.

Thanks,

Dan R.
DPS Support

[es0phagus]

No luck with uninstalling, restarting, and reinstalling, unfortunately.

[Dan Rice]

es0phagus,

I responded to your support ticket. Let’s work in that channel for a solution to your problem.

Thanks,

Dan R.
DPS Support

[tooob52]

You just need to “Allow” this app in the Security settings.

[Dan Rice]

Thanks Tooob52 ! For most users of MacOS High Sierra the only thing necessary is to click “Allow” in System PReferences -> Security and Privacy. However in some cases it appears that it is necessary to coax High Sierra into showing the “Allow” button properly.

Here is our help page on this topic: “What does the message “Driver is installed but not available” mean?”

[curtis.tokyo]

Dan,

Appreciate you taking the time to get on here and address everyone … but the problem still seems unresolved (at least for me).

I’ve been a faithful user (and PR man to anyone who would listen to me) about the app since its early days.

Previous versions worked great for me … but after a clean install of High Sierra on a new computer, I’m experiencing the exact same problems as described above. Doesn’t matter the version (.08, 0.15, or whatever).

“Try Again” doesn’t work. Rebooting doesn’t work. Uninstalling, rebooting, and reinstalling doesn’t work. “Force allowing” in System Preferences doesn’t work. Nothing.

Would love to get this working again, but sincerely have no idea how to do so. Am open to any thoughts or suggestions (from literally anyone – ha).

Much thanks!

Beyond frustrated,
Curtis

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