Tagged: Catalina problem
August 11, 2020 at 2:39 pm #104138
JWise – What is your support ticket number? Is it an open ticket?
We are aware of some issues arising with DPS in MacOS 10.15.6. Specifically I have seen a few reports of crash issues when connecting a new Bluetooth device, as well as a few reports of audio looping in youtube and Apple music. Please feel free to reach out to me directly at firstname.lastname@example.org and we can try to find a resolution to your DPS-related audio problem.
In the ““The selected device has no sound outputs” issue, I would start by uninstalling/restarting/reinstalling. Make sure that the DPS Kext has been Allowed in System Preferences -> Security and Provacy -> General Tab. Then, verifying that DPS has microphone permission in System Preferences -> Security and Provacy -> Privacy Tab.August 15, 2020 at 2:55 pm #104170
The 1st day, so far no failure. I used the tips here, start Mac in Safe Mode and Full Access for the hard drive. Let’s hope the best, I’ll keep reporting. Greetings michelAugust 15, 2020 at 3:41 pm #104171
Just posted here and 5 minutes later the sound was gone 😡August 15, 2020 at 3:54 pm #104172
That’s a shame Michel. I am just waiting for an update so I can use DPS again.August 15, 2020 at 4:05 pm #104173
I reported this bug months ago. After an odyssey of emails, I was presented as if it was my system. The latest update doesn’t bring any improvement eitherAugust 15, 2020 at 4:16 pm #104174
That doesn’t sound like good news. I was watching for an update for v.126.96.36.199 and after reading your last post I just opened DPS and saw that the update to v.188.8.131.52 is available. I will have to try it and see what happens.August 15, 2020 at 4:20 pm #104175
please reportAugust 15, 2020 at 9:02 pm #104181
I will try to.
In the meantime I’ve noticed that the sound on a MacBook Pro (15-inch, 2019) is really quite good without any audio enhancement software running.August 20, 2020 at 3:54 pm #124249
Jwise – What is your support ticket number?
If you are seeing the “No sound after updating” issue, please try this solution:
1.) Quit DPS
2.) Open Terminal and run the following commands:
sudo kextunload /Library/Extensions/DPSReflector.kext/
sudo kextload /Library/Extensions/DPSReflector.kext/
Note: You may need to do the first command twice (might fail the first time).
Please let me know the result of this.
Dan R.August 21, 2020 at 5:02 pm #124256jazzerParticipant
I started this topic in May. Thanks for all the posts. I’ve been loyal to the project for many years but sadly I’m getting tired of fiddling around with it. I’m thinking seriously of buying into Boom instead. Shame.August 21, 2020 at 5:14 pm #124257
Me too! I don’t believe any of this! I’m really mad about the problem! I would like to know if the problem is still being worked on. The information you get is also anything but satisfactory.August 21, 2020 at 5:38 pm #124258jazzerParticipant
… I just want to listen to the music.August 24, 2020 at 12:24 am #124275
On August 21 I installed Version 184.108.40.206 and since then I have been listening to my Apple Music library constantly while using my computer (MacBook Pro, 15-inch, 2019 & macOS Catalina v.10.15.6) to test the new version. So far I have had sound enhanced by DPS with none of the interruptions I experienced with the previous version.August 25, 2020 at 10:54 am #124287
Well, 4 days after installing Version 220.127.116.11 I lost the sound.
I restarted the computer and got the sound back.
Then while listening the song either got “stuck in a loop” as already described in another post or just simply sticks and repeats as noise.August 25, 2020 at 11:00 am #124288
The engineering team is aware of the looping and no sound issue that some users are experiencing in MacOS 10.14.6 and 10.15.6. We are hoping to resolve the problem in an upcoming update.
Have you tried the kext/unload, kext/load solution described above?
Another option is to rollback your installation of DPS for Mac to version 18.104.22.168.
First, please uninstall DPS using the uninstaller program found in your Applications -> Bongiovi DPS folder then restart your machine. Then please install the older version and let me know the result. Please feel free to email me directly at email@example.com
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