DPS 2.2.3.2 and MacOS10.15.4 Catalina problem

[jazzer]

Since upgrading to Catalina 10.15.4 I keep having instances where I lose sound altogether whilst Bongiovi DPS is active. Sound can be working fine then later when I return to my Mac desktop there’s no sound. It seems the only way to get it back is to reinstall Bongiovi DPS 2.2.3.2 over the existing app.

Any ideas how to sort this problem?

[luv-music]

Hi, I had the same problem with a MacBook Pro 2019 starting in mid April that affected Apple Music but I don’t reminder if it affected the Sound Effects (in System Preferences). My only temporary and frustrating solution was to restart the computer. I was given a long “Troubleshooting Procedure that may Fix Problems with macOS El Capitan or Later” in a community forum. I didn’t want to do all that so I tried some simple things like disonnecting an external hard drive and rebooting the sound controller but that didn’t help. At some point I used safe boot and then restarted and it it seems that safe boot may have corrected the problem. Since April 24 I can leave the computer for hours, leave it on overnight, awaken it from sleep, leave the sound paused with Apple Music’s pause button or using the keyboard’s touchpad play/pause key for extended periods of time and I still have sound. I don’t know what actually caused the problem in the first place but that is my non-techie experience and I hope it continues to work because I expect that from a MacBook Pro 2019.

[Jwise]

I’ve been running into the same problem on a 2014 Retina MBP running Catalina 10.15.4. It happens sporadically throughout the day. If I kill coreaudiod, quit & restart DPS, that generally fixes it for a bit.

[hooger]

Same here, except that the audio gets stuck in a loop. The length of the loop is about 0.3 seconds long.

Killing coreaudiod helps, but it comes back.

Where can I file a bug report?

[luv-music]

This is now happening to me also with macOS 10.15.5. I see that when I change System Preferences/Sound/Output from “DPSReflector” to “MacBook Pro Speakers” the loop ends but of course DPS is now off. Changing the Output Device also brings back the sound after I lose it completely.

[luv-music]

Have you tried “Resync audio buffers” from the icon in the menu bar? I just saw it and I will try it the next time I lose sound.

[Jwise]

I initially tried that first, before resorting to killing coreaudiod. No dice. If I resync after killing coreaudiod, DPS crashes.

Now, I just kill coreaudiod, quit DPS, then restart DPS.

[luv-music]

OK, that’s too bad.
I am waiting for a response from DPS Support. With the uncertain times I am trying to be patient and not press Support for an answer. Of course, they may not have a solution yet. I tried reinstalling DPS from fresh installation media found at http://www.bongiovidps.com/download but it didn’t solve the problem.
Another community forum said: “…If it (DPS) makes use of core audio, there is a possibility that core audio crashes which would explain your loss of audio…” but I don’t know how to address that issue.

[jazzer]

Thank you for all your suggestions. It appears I’m not alone in having this problem. As I wrote in my original post, the easiest and quickest fix I’ve found is to run the Bongiovi installer. Sound comes back near the end of the installation. It would appear that ‘something’ disables a necessary component of Bongiovi DPS. However, I recently had the bright idea to give Bongiovi DPS full disk access in System Preferences/Security & Privacy. It’s a bit of a wild card and might have no effect at all but so far I have not lost sound.

[luv-music]

That’s interesting. Not to bore anyone, but I have come a long way trying to improve the standard sound on 3 MacBook Pros starting in 2010. I started with SRS iWow for iTunes (which was software included with a ViewSonic external display), then switched to Audio Essentials, and after that was no longer being supported I found DPS which up to OS Catalina was excellent. I think it started out as an iTunes Plug-in. I don’t want to use this forum to knock DPS but I believe there is one other sound enhancer available for MacOS in case anyone has reached a dead end with DPS or wants to try a temporary alternative.

[luv-music]

Hooger, Open a ticket in My Account/My Support.

[Dan Rice]

Thank you for reporting this issue. We are in the process of testing, identifying the source of the problem. We have not yet been able to reproduce the issue on our test machines. However, my engineering staff are aware of this report and are researching to try to find a possible cause and a solution.

[luv-music]

I created a ticket and included a crash report from 6-10-20 that I found in Console. It was under the Process Name “Bongiovi DPS”. I hope that will help.

[Jwise]

I can’t get DPS to work at all with 10.15.5 now. no matter how many times I kill coreaudiod or uninstall/reinstall DPS. Nobody’s responded to my ticket in the past month either.

Going to try rebooting to see if it helps, since 10.15.5 and 2.2.3.2 *used to* sort of work.

[Andrew]

Got a similar problem – since upgrading to 2.2.4.2 on Catalina 10.15.5, I can’t get any sound from DPS at all. When I go to the Sound panel on Mac, I get “The selected device has no sound outputs”. Have raised a ticket and will let you know what develops.

[Author]

Posts