Audio glitches/distorsions

[ifredos]

Hi!

I installed and test version 2.0.0.18 and I want to know if I’m alone or not to hear audio clipping/glitches/distortions/ticking. I don’t know the right word in english but I’m listening my music, this is not clean. I can hear some « tick » here and there. This is not enjoyable. I don’t remember I ever heard this issue with the version 1.x previously. I don’t have a slow Mac with a slow HD. I have MBP Retina Display (OS X 10.11.4) with SSD built-in. This is like the audio processing have issues. It happen randomly. A minimum of once or twice per minute. I use iTunes. If I quit the DPS the problem don’t happen.

[Dan Rice]

Well, that’s unpleasant. Let’s try to solve the problem:
Clicks and pops may occur when different sample rates are being used between DPS and your output device. Follow these steps for an easy fix:
1) In your Applications folder, open the Utilities folder.
2) Open Audio MIDI Setup.
3) In the Window menu select Show Audio Window.
4) The left column shows all of your audio devices. Click on each one and set the format to: 44100.0 Hz. Do this for any device that is not already set to 44100.0 Hz.

5) Quit Audio MIDI Setup.
NOTE: Some pro-audio sound devices may not be able to work at 44100.0 Hz. DPS will convert the sample rate to accommodate these devices. If the above steps do not resolve the issue please email me directly at drice@bmtdps.com or create a support ticket.

[ptklenk]

I have the same complaint irrespective of the version. I get distinct distortion almost like overdrive. Volume setting within iTunes and within the application have been reduced substantially. However, the distortion is still painfully present. I cannot continue to use the application. And, for me, it’s not a resolution to use a different audio player; that is an inconvenience and there’s no reason that a purchaser of the product should be inconvenienced.

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